A home within Broadclyst
Hay House is based in Broadclyst itself. For residents and families with ties to the village or East Devon, that can make the move into care feel less like leaving the local area behind.
Nursing and dementia support in one setting
The home is registered for nursing care and supports many people living with dementia or cognitive impairment. Families should describe both clinical needs and the person’s communication, routines and responses to unfamiliar environments.
Use the building and grounds as part of the visit
Hay House occupies a Georgian building with communal spaces and extensive gardens. Consider how the person would navigate the environment, where they would choose to spend time and whether the indoor and outdoor spaces match their mobility and sensory needs.
Person-centred care should be visible
Ask how staff learn about a resident’s life history, preferences and family relationships. A personalised care plan should translate into ordinary daily choices rather than exist only as paperwork.
Independent help while you compare
For wider care-planning information, see Devon County Council — Adult social care, the NHS social care and care homes guide and the CQC guide to choosing social care.