Compare both sides of Exeter
Families around Clyst St Mary may have relatives approaching from Exeter, East Devon or further afield. Hay House can sit naturally within that search, particularly when a nursing home with outdoor space is a priority.
Clarify whether the person needs nursing care
If the person has complex medication, wounds, unstable health or other clinical needs, describe these accurately. The home can then confirm whether its registered nursing provision matches the level of support required.
Dementia support should include family knowledge
Families often know the small details that reduce anxiety: preferred phrases, music, routines, foods, past occupations and people. Ask how that information is recorded and shared with the staff who provide day-to-day care.
Use the visit to understand communication
Find out who would be the main family contact, how changes are communicated, when care plans are reviewed and how concerns are escalated. Reliable communication is one of the things families notice most after a placement begins.
Independent help while you compare
For wider care-planning information, see Devon County Council — Adult social care, the NHS social care and care homes guide and the CQC guide to choosing social care.