Relatives are consulted on issues relating to their loved ones, and they are welcome to discuss any problems they may have with the management or senior staff member at any time. The management and senior key workers regularly holds residents reviews on their needs and meets with residents and their families.
Prospective residents are welcome to spend a day at Hay House at no cost. Join us for lunch, look around, meet the residents and staff. We will be most happy to see you at Hay House and hope you will feel totally at home.
Our statement of purpose and service user guide are available at your request for further information. Please do not hesitate to contact the management if you have any queries.
The initial move into residential care can be a worrying and frightening prospect for anyone. We would therefore be happy to arrange for a trial period so that prospective residents can make an informed choice.
At Hay House it is our purpose to provide a safe, comfortable, happy and homely environment in which our residents can lead a good quality of life without everyday problems and also enjoy the company of others. The home is run for the benefit of the residents.